PATLive is a telephone answering service offered to a wide array of businesses. Studies have shown that people prefer talking with a person and not an automated IVR system. The service was founded in the early 90’s in Tallahassee Florida. It has expanded nationwide and has services that have also moved internationally. The company offers its services to businesses ranging from home offices to government agencies.
Professionalism. The benefits of having professional and friendly people answering your calls means that clients are happy and rate your customer service highly. No Call answering services will be rushed or hurried along, and all will be dealt with the utmost priority.
I have a friend who used to have a dog, and she carried some of her business cards when she was out walking with it. She said dog walking was quite a sociable activity, with owners chatting to each other and she said she usually handed out one to two cards.
Nothing is worse than being sick and scared in the middle of the night – and not being able to reach your doctor. If you don’t have a Call answering service, your patients have no one to turn to when you leave the office for the day. If there is a legitimate problem, your patients will be left to fend for themselves.
Staff should be knowledgeable about the company and its products. There’s nothing worse than a clueless member of your team not being able to answer a customer’s questions about the product they want to buy or the policies of your business. Train them up!
Convert customers into fans. This is tough. But by quality call center services you can do that! Once your customers like your company, you can rely on them to spread the good word about your company among their friends and contacts. With neat BPO services, you are not just winning over one loyal customer. You are also making sure that you have this person to dedicatedly speak well of your brand. In the long run, positive word of mouth publicity works better than any telemarketing services.
Hire people who “get it.” You must employ people who agree with your philosophy and methodology and who see the value in documentation and written procedures. If your employees aren’t on the same page as you, don’t expect to get the results you want.